Warranty
Effective Date: 04/03/2025
At i-supply.com.au, we are committed to providing high-quality products to our customers. As part of this commitment, we offer warranties for the products we sell. The following outlines our Reseller or Supplier Warranty policy, which governs the warranty provided for products purchased from us.
1. Warranty Coverage
The products we sell are covered by a manufacturer or supplier warranty, which protects against defects in material or workmanship under normal use and maintenance. The warranty terms and conditions may vary depending on the manufacturer or supplier of the product.
i-supply.com.au acts as a reseller and, as such, the warranty is provided by the manufacturer or supplier. This warranty is applicable only to the original purchaser and is non-transferable.
2. Warranty Period
The warranty period for each product varies and is specified by the manufacturer or supplier. The warranty period starts from the date of purchase. To ensure you are aware of the applicable warranty period for your specific product, please refer to the product information or contact us for details.
3. What the Warranty Covers
Our supplier warranty typically covers the following:
- Defects in material or workmanship under normal use.
- Malfunctions caused by manufacturing defects.
- Faults that occur within the warranty period as long as the product is used according to the manufacturer’s instructions.
Please note: The warranty does not cover damages or malfunctions caused by misuse, improper handling, or accidents. It also does not apply to consumables or accessories, unless stated otherwise by the manufacturer.
4. How to Make a Warranty Claim
If you believe your product is defective and is covered under warranty, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] or
[Insert Contact Phone Number]. Please provide the following details:
o Proof of purchase (invoice or receipt)
o A detailed description of the issue with the product
o Photos or videos (if applicable) showing the defect - Assessment: Our team will assess the claim and liaise with the manufacturer or supplier to confirm warranty eligibility.
- Return Process: If the warranty claim is approved, we will guide you through the process of returning the product. We may request that the item be returned to us or the manufacturer directly, depending on the product type and the manufacturer's policy.
5. Exclusions from Warranty
The warranty does not cover:
- Damage caused by misuse, neglect, accidents, or unauthorized repairs.
- Normal wear and tear or cosmetic damage.
- Products that have been altered or modified in any way.
- Damage caused by improper storage, handling, or maintenance.
- Consumable items or accessories, unless specified by the manufacturer.
- Products that are outside the warranty period.
6. Refunds and Replacements
In the event that a product is found to be defective and is covered under warranty, we will offer a replacement product or repair, as determined by the manufacturer’s policy. If a replacement is not available or repair is not feasible, a refund may be issued in accordance with the supplier's warranty policy.
7. Limitation of Liability
Our liability under the warranty is limited to the repair, replacement, or refund of the defective product. i-supply.com.au is not liable for any indirect, consequential, or incidental damages arising from the use of the product, including but not limited to loss of profits, data, or any personal injury.
8. Additional Information
For more details about the warranty for specific products, please refer to the warranty documentation included with your product or contact us directly. We strive to provide our customers with the highest level of service and will assist in handling any warranty claims in a prompt and professional manner.
Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out to us at:
- Email: sales@i-supply.com.au
- Phone: 07-3040 9915
- Customer Service Hours: 9am to 4pm (Monday ~ Friday), except holidays.