Terms & Conditions

Effective Date: 04/03/2025

Welcome to i-supply.com.au. By accessing or using our website, you agree to the following Terms & Conditions (“Terms”). These Terms govern your use of our website and the products and services we provide. If you do not agree with these Terms, you should immediately stop using our website.

1. Introduction

i-supply.com.au is an Australian-based reseller offering [describe the types of products you sell]. These Terms apply to all users of the site, including visitors, registered users, and customers. We may modify these Terms from time to time, and any changes will be effective immediately upon posting on this page with an updated “Effective Date.”

2. User Registration and Account

To access certain features of the website, such as placing orders or reviewing account details, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your account details, including your username and password.
  • Notify us immediately if you suspect unauthorized use of your account.

You are fully responsible for any activity that occurs under your account.

3. Product Information

We make every effort to provide accurate product descriptions, images, and details on our website. However, we do not guarantee the accuracy, completeness, or reliability of any product information. All products are subject to availability and may be withdrawn from sale at any time.

As a reseller, we sell products supplied by third-party manufacturers or suppliers. The manufacturer or supplier provides any product warranties, and you should refer to their warranty terms for specific coverage details.

4. Orders and Payment

When you place an order on our website, you are making an offer to purchase the listed products. All orders are subject to acceptance, and we reserve the right to refuse or cancel any order for reasons such as product availability, errors in product information, or issues with payment authorization.

Payment Terms:

  • We accept payments via [list accepted payment methods, e.g., credit card, PayPal, etc.].
  • All payments must be made at the time of order. If your payment is declined or cannot be processed, your order may be canceled.

5. Pricing and Taxes

All product prices are listed in AUD (Australian Dollars) unless otherwise specified. Prices are subject to change without notice and may vary based on promotions, special offers, or changes from suppliers.

The applicable taxes, including Goods and Services Tax (GST), will be added to your order total where required by law. The final price, including taxes and shipping charges, will be displayed during checkout.

6. Shipping and Delivery

We offer delivery within Australia. Shipping costs and delivery times will be calculated at checkout based on the delivery address and shipping method you select.

  • We aim to dispatch orders within [Insert timeframe, e.g., 1-3 business days], depending on stock availability.
  • We are not responsible for delays caused by third-party shipping providers or factors beyond our control (e.g., natural disasters, strikes, etc.).

Risk of Loss: Once your order is shipped, the risk of loss or damage to the products transfers to you.

7. Returns, Refunds, and Cancellations

As a reseller, we follow the manufacturer's return and refund policy. If a product is defective or damaged upon receipt, we will work with the manufacturer or supplier to resolve the issue. However, the return and refund process is subject to the terms of the manufacturer or supplier’s warranty.

Returns and Refunds:

  • If the product is faulty or does not meet Australian Consumer Law requirements, you are entitled to a remedy, including a repair, replacement, or refund.
  • For any non-faulty returns, our return policy may differ based on the product and the manufacturer’s guidelines.

To initiate a return, please contact our customer service team at [Insert Contact Information] with your order details and the reason for the return.

8. Consumer Guarantees

As a reseller, we comply with Australian Consumer Law, which provides certain guarantees to consumers. These include:

  • Products must be of acceptable quality, fit for purpose, and as described.
  • If a product is faulty, you may be entitled to a replacement, repair, or refund.

These guarantees do not apply to damages resulting from misuse, negligence, or failure to follow product instructions.

9. Intellectual Property

All content on our website, including text, images, logos, graphics, and product descriptions, is the property of i-supply.com.au or its respective owners and is protected by copyright, trademark, and other intellectual property laws.

You may not use, copy, reproduce, distribute, or modify any content without prior written consent.

10. User Conduct

When using our website, you agree not to:

  • Use the site for any unlawful or prohibited activities.
  • Interfere with or disrupt the functionality of the site or servers.
  • Upload or transmit harmful software, viruses, or malicious code.
  • Violate any applicable laws, including those regarding consumer protection and intellectual property.

11. Limitation of Liability

To the fullest extent permitted by law, i-supply.com.au is not responsible for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, including but not limited to loss of data, profits, or business interruption.

Our total liability to you is limited to the amount paid by you for the specific product giving rise to the claim.

12. Force Majeure

We are not liable for any delays or failure to perform our obligations due to circumstances beyond our reasonable control, such as natural disasters, war, government actions, or other force majeure events.

13. Changes to Terms & Conditions

We reserve the right to update, modify, or revise these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this page regularly for updates. Your continued use of our website after any changes indicates your acceptance of the new Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Australia. Any disputes arising from these Terms will be resolved in the appropriate courts of [Insert State/Territory], Australia.

15. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

  • i-supply.com.au
  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone Number]
  • Address: [Insert Business Address]

Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to us at:

  • Email: sales@i-supply.com.au
  • Phone: 07-3040 9915
  • Customer Service Hours: 9am to 4pm (Monday ~ Friday), except holidays.