Shipping Policy

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Thank you for shopping with us! We strive to ensure a smooth and reliable shipping experience. Below, you’ll find the details of our shipping policy, including information about delivery times, costs, and carrier options.

Shipping Carriers

We use multiple trusted carriers to deliver your order, including but not limited to:

  • Australia Post
  • Couriers Please
  • Fastway
  • StarTrack
  • Toll

We will choose the most suitable carrier for your location and the size/weight of your order to ensure the fastest and most affordable shipping option.

Shipping Locations

We currently offer shipping across Australia. Please check sales team for international shipping after order confirmation.

Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Please note: Delivery times are estimated and not guaranteed. External factors such as weather, courier delays, or public holidays can affect delivery times.

Shipping Costs

Please check your quote or with sales team for shipping cost for your order.

We normally required delivery address with post code, contact name, contact number and email for the shipment booking.

Shipping costs are calculated at checkout based on:

  • The destination of your order.
  • The weight and size of the items in your cart.

Delivery Timeframes

  • Standard Shipping: Delivery typically takes 3-7 business days depending on your location..
  • Express Shipping: Delivery typically takes 1-3 business days. Available for most locations.
  • Remote Areas: For remote or regional locations, delivery may take longer. Please allow up to 10 business days for delivery.
  • International Shipping: For international delivery please use shipment tracking number direct with carrier website. Please allow 1-2 days to manage international shipments.

Tracking Your Order

Once your order has shipped, we will send you a tracking number. You can track your order directly via the respective carrier's website:

Shipping Restrictions

  • We do not ship to PO Boxes or Parcel Lockers for some carriers.
  • Certain remote or regional areas may have restricted shipping options or longer delivery times.
  • Some oversized or bulky items may incur additional shipping charges or be subject to limited carrier availability.

Lost or Damaged Items

We take great care in ensuring your items are securely packed and shipped. However, in the
rare event that your item is lost or damaged during transit:

  1. Contact us within 7 days of receiving your order.
  2. We will assist in filing a claim with the carrier and work towards a resolution.
  3. If your package is marked as "delivered" but you have not received it, please check with your local post office or courier depot.

Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to us at:

  • Email: sales@i-supply.com.au
  • Phone: 07-3040 9915
  • Customer Service Hours: 9am to 4pm (Monday ~ Friday), except holidays.